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Key Performance Indicators Physical Therapy | The Dashboard ViewKey Performance Indicators Physical Therapy

How easy is it to find actionable patient information and other clinical information in your EMR? The operative word is actionable in that this is data that you should be able to readily act on based on what the dashboard is communicating to you. Let us say you notice that denial and rejection rates have gone up. Next up, you might want to head over to the claims submission side of the house and check if anything could be tuned up or adjusted.

Alternatively, do you have to jump through several EMR screens to get to the metrics that you need? Or have to wade through multiple spreadsheets to get to the data?

Your EMR is likely to have a lot of useful information in it. But is the information scattered across many modules and reports? Are you able to quickly get a picture of what is going on in your practice? Are things all good or is there something that needs your attention?

Enter the PT KPI Dashboard (Key Performance Indicators Physical Therapy dashboard). By distilling important information into a few carefully designed, impactful screens, finding relevant information at the time you need it becomes a matter of just a click or two.

Benefits from a PT KPI Dashboard are Many

There are clearly many ways in which an effective KPI dashboard would add value:

Getting Visual Representations

Eye catching visuals and graphs would make the information easier to understand and quicker to consume. This would boost productivity by making it possible to act on the insight faster with better results.

Saving Time and Money

Keeping track of business metrics like charges, payments, adjustments, and denials should no longer be stressful. Reviewing payments by payer, accounts receivable by age, denial trends, and more, would help you save time and money.

Raising Quality Scores

Participating in MIPS or other payer quality programs? With a KPI dashboard, you could get a quick snapshot of quality measures and identify areas for improvement. These measures should be specific to the needs of your practice so that you could detect problems or opportunities quickly.

Clinical and Financial Integration

A consolidated view of clinical, operational, and financial metrics in one screen would provide a total picture and reflect the entire patient experience from arrival to discharge. This could be the starting point to probe deeper.

Getting Started with a PT KPI Dashboard

Let us dive into some of the steps involved in getting a dashboard up and going and realizing its benefits.

Bringing In The Data

Loading the operational, financial, and clinical data for the dashboard from the EMR/Practice Management system would be the first crucial step (an integrated dashboard would be ideal). Additionally, we might want to connect the dashboard to other sources of data, for example the patient portal or patient referrals or your financial accounting system.

Ensuring that the data is secure

The next step would be to ensure that the right people have access to the data and dashboards. There are typically several dashboards such as billing, clinical, front desk, marketing, and owner. You would assign these dashboards to specific roles or to specific users so that users only have access to the relevant information they need to view.

Setting Goals

We would turn important metrics into KPIs by assigning a goal to them and possibly a timeframe for completion in order to realize the goal. There would be a low threshold as well as an optimal value for each KPI. It should also be possible to set goals for all users as a global measure.

Arranging KPIs and metrics into groups

Arranging KPIs and metrics into groups like the front desk dashboard or clinical dashboard or billing dashboard would improve dashboard organization and make it more accessible. This would ensure that the dashboard provides the right user context and enables users to look at and analyze what matters to them.

Aggregating and filtering data

Setting dimensions like time, facility, or employee would make it easier to slice and dice the data for a better perspective. For example, we might filter data by facility or by employee to look at billing/revenue numbers or productivity data.

Drilling down into the details

Displaying performance using a color coded system would raise its visibility. Drilling down into the data would help identify issues right up to the individual provider/therapist level.

By way of a good, correctly set up PT KPI dashboard, you should have in place a 360 degree view of the practices performance across clinical, financial, and operational levels. With the new insight gained, the growth you have been seeking may finally be at hand.