Practice Pro — Client Success
Hear how real therapy practices grow, streamline, and deliver better care with a platform built specifically for them.
Just a cleaner, faster, more user-friendly experience that helps therapists stay focused on patient care instead of fighting software.
“With the NPS Survey feature within ENGAGE, I can send clients a link to write a review. People are choosing us because that Google Review number is there… and it’s going up.”
Real reviews across billing, scheduling, coding, support and more — from the teams who use Practice Pro every day.
“From seamless documentation to intuitive reporting, the platform is so user-friendly that a new student picked it up almost immediately. And when your systems are efficient, your clinicians can spend more time delivering exceptional care. Personally, I like the whole system. It’s easy, it works well and it’s user-friendly.”
“There are certain codes that we’ll have other providers sign off on — it’s very easy to navigate which codes were used. I also use it to add in the providers and make sure they’re actually in Practice Pro… Super easy to read because the codes are easy to read.”
“Using an integrated platform that tracks commercial requirements, CPT codes, compliance scores, and robust fee schedule reporting has transformed their position with payers. With fewer denials, lower audit risk and real data to negotiate better contracts — that leverage means stronger reimbursement, the ability to pay therapists better, and ultimately better care for patients.”
“Consistency, and a system that supports the mission makes all the difference. The billing system in Practice Pro is much more user-friendly and streamlined. Being able to take the ERAs directly and post them helps a lot.”
“With the recurring appointments feature in the scheduler, I can set appointments ahead of time avoiding the week-to-week scramble. I was able to map out therapist schedules through the end of the year… before the fall rush even hit.”
“Real live support people to talk with. I love that I can talk to an actual human and not some AI bot when I need help. Having a strong Support and Customer Success Team with that human-first approach makes all the difference — they understand our practice and care about helping solve problems.”
“This feature helps to quickly fill empty slots, optimize provider schedules, protect patient outcomes, and drive revenue. Daily we’re using the waitlist… if somebody cancels, we fill it. It’s nonstop.”
“It’s very easy to go into the scheduler and look at what units were charged that day for that certain provider — adding value to our daily operations.”
“With drag-and-drop scheduling, recurring appointments, authorization alerts, and patient financial visibility, our team is not reactive. Knowing the co-pays upfront and easily visible helps make sure patients don’t get behind in payments. Keeps me on top of things and patient responsibility consistent.”
“Setting up our system with proper coding for billing purposes allowed us to continue to support students, expand specialty services, and provide new revenue opportunities when school-based services slow down in the summer months.”
“We love that patients can pay their bills in the portal. From client statements to generating invoices, all of that has been a huge timesaver for us. When our administrative time decreases, it creates value across the care we provide in our practice.”
“Practice Pro is more proactive and definitely more responsive. Their developers and programmers do a great job listening to the customer to provide better upgrades to the system. Most importantly, it’s good to have somebody to talk to, connect with, and just work through things with.”
“Instead of the old-school way of running AR reports and working claims manually through paper… now I can track my progress, see my notes, and work everything directly from the follow-up screen.”
“Before the text message reminders, the no-show rate was at times in the triple digits for the month… now we’re averaging about 45 cancellations. We’ve had close to a 40% reduction in no-shows.”
“It is easy to input new therapists and providers into the system, and when doing payroll, I go in on the administrative side and check some units to get our therapists paid. It’s very easy to go into the scheduler and look at what units were charged that day for that certain provider.”
“We’ve been using Practice Pro for 10 years, and our company has grown substantially since we started.”
“When it comes to navigating authorizations, Practice Pro is very efficient with the auto-deduction of units and tracking your scripts, making sure those are within the necessary date range. That functions amazingly.”
