Our History · 2000–2026
How Practice Pro Grew With Therapy Practices
The first web-based (SaaS) physical therapy software, since 2000.
From an all-in-one billing, scheduling and documentation system to a platform that brings patients, payers and AI into the same workflow.
- Scheduling
- Billing & revenue cycle
- Clinical documentation
- Patient experience
- Analytics & reporting
- AI
Since 2000
Practice Pro launched in 2000 as web-based (SaaS) physical therapy billing software. In 2008 we added a scheduler and clinical documentation, and the platform has grown with therapy practices every year since.
Module by module
When Each Part of Practice Pro Arrived
Billing
2000Where it all started: physical therapy billing software.
Next big step: Charge Review, 2023
Scheduler
2008Appointments, recurring visits, provider time off and a wait list.
Next big step: Online booking, 2024
Clinical Documentation
2008SOAP notes, progress notes and exercise flowsheets.
Next big step: AI-assisted notes, 2024
Referral Management
2013Referral tracking, then a full referral and prospect workspace in 2016.
Next big step: Prospect portal, 2025
Patient Payments
2015Integrated card processing with recurring payments and saved cards.
Next big step: Visit invoices and auto-billing, 2025
Outcomes & MIPS
2015Outcomes module, followed by MIPS reporting in 2018.
Next big step: FOTO integration, 2018
KPI
2018KPI module with therapist targets, building on the 2013 KPI widgets.
Next big step: Clinical stats dashboard, 2026
Patient Portal
2018Online access to patient information, statements and balances.
Next big step: New portal with payments and intake, 2025
Telehealth
2020Telehealth visits from inside the schedule.
Next big step: Telehealth reminders, 2025
Patient Engagement
2023Message campaigns and NPS surveys, building on reminders since 2016.
Next big step: Reminder and birthday campaigns, 2026
Kiosk
2024Self check-in at the front desk, including balance collection.
Next big step: Check-in from the Patient Portal, 2026
AI
2024AI-assisted notes were the first AI feature.
Next big step: AI for notes, faxes, EOBs and an in-app assistant, 2026
Year by year
How the Platform Expanded
2000
Where it started Founded
- Practice Pro launches as web-based (SaaS) physical therapy billing software
- Clinics log in from a browser, with nothing to install
- Charges, insurance claims and patient statements
Show 2008–2022Hide 2008–2022
2008
A complete practice system Scheduler + EMR
- Scheduler added
- Clinical documentation: SOAP notes, progress notes and flowsheets
2013v3.0
V3.0A modern foundation Version 3
- Configurable dashboard with KPI widgets
- Mobile dashboard app
- Integrated faxing
- Referral tracking begins
2014v3.0
V3.0Ready for new claim standards
- CMS-1500 (02/12) claim form
- Automatic remittance downloads
- Custom intake and clinical forms
2015v3.1
V3.1Payments and outcomes
- Integrated card processing, recurring payments, saved cards
- Outcomes module
- ICD-10 readiness
- Electronic document management and scanning
2016v3.2
V3.2A new look and smarter notes Redesign
- Redesigned interface, SOAP notes and goals
- Automated appointment reminders
- Full Referral Management workspace
- UB-04 institutional claims
2017v3.3
V3.3Deeper clinical tools
- Flowsheet 2.0
- Outcome measurement tool
- Workers’ comp claims with attachments
- More payment gateways and in-clinic card terminals
2018v3.3–3.4
V3.3–3.4Patients and KPIs Portal + KPI
- Patient Portal launches
- KPI module with therapist targets
- Two-way text messaging
- FOTO integration and MIPS reporting
2019v3.4–3.5
V3.4–3.5Getting paid faster
- Patient collections management
- Claim submission tracking and denial reporting
- Voice appointment reminders
- Appointment search
2020v3.5
V3.5Care from anywhere
- Telehealth visits
- Faster ERA import
- Goal progress graphs
2021v3.5
V3.5Expanding the record
- Interactive body chart
- Portal support for multiple cases
- Patient billing plans
2022v4.0
V4.0Version 4 Version 4
- Redesigned, modern interface
- Automated SMS programs
- Patient questionnaires
2023v4.2–4.9
V4.2–4.9Patient Engagement New module
- Patient Engagement module and NPS surveys
- Schedule a series of visits at once
- Automatic ERA import and Charge Review
- Pre-submission claim validation rules
2024v4.10–4.14
V4.10–4.14A self-service front desk First AI
- Self check-in Kiosk
- Online booking and wait-list text invites
- Eligibility checks and appeal management
- AI-assisted notes
2025v4.15–4.19
V4.15–4.19Automation everywhere
- New Patient Portal with payments and intake packets
- Visit invoices and auto-billing
- Automatic eligibility and benefits dashboard
- Note compliance scoring
2026v4.19–4.22
V4.19–4.22AI across the practice AI
- AI note generation for every note type
- AI reads faxes, paper EOBs and recoupment letters
- ERA auto-posting and Medicare expected amounts
- Denial playbooks and prior-authorization workflow
- In-app AI assistant
Built alongside PT, OT and SLP practices. More than 25 years of releases shaped by clinic feedback, payer changes and new regulations.