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Practice Pro — About Us

A Purpose Worth Protecting

You started your journey to change lives. We started ours to help protect and support that mission. Practice Pro was built specifically for therapy organizations to help clinicians, staff, and practice leaders deliver exceptional care while building sustainable, successful businesses.

Enabling
better care
& better
business.
Our Story

Enabling Better Care Is Our Mission

Technology in healthcare should do more than improve workflows. It should improve outcomes.

We believe that when thoughtfully designed technology is placed in the hands of therapists, administrators, and practice leaders, it can strengthen communication, improve access, support better decisions, and help more patients receive the care they need.

Helping Therapy Organizations Deliver Better Care

Unlike many healthcare technology companies, Practice Pro wasn't created in a boardroom. It was developed by people who understand the realities of therapy practice operations—from patient care and documentation to scheduling, billing, revenue cycle management, and organizational growth.

Purpose-Driven Innovation

Every enhancement, workflow, automation, and AI capability is evaluated through one lens: How does this help therapy organizations deliver better care?

Our History · 2000–2026

How Practice Pro Grew With Therapy Practices

The first web-based (SaaS) physical therapy software, since 2000.

From an all-in-one billing, scheduling and documentation system to a platform that brings patients, payers and AI into the same workflow.

  • Scheduling
  • Billing & revenue cycle
  • Clinical documentation
  • Patient experience
  • Analytics & reporting
  • AI
Since 2000

Practice Pro launched in 2000 as web-based (SaaS) physical therapy billing software. In 2008 we added a scheduler and clinical documentation, and the platform has grown with therapy practices every year since.

Module by module

When Each Part of Practice Pro Arrived

Billing

2000

Where it all started: physical therapy billing software.

Next big step: Charge Review, 2023

Scheduler

2008

Appointments, recurring visits, provider time off and a wait list.

Next big step: Online booking, 2024

Clinical Documentation

2008

SOAP notes, progress notes and exercise flowsheets.

Next big step: AI-assisted notes, 2024

Referral Management

2013

Referral tracking, then a full referral and prospect workspace in 2016.

Next big step: Prospect portal, 2025

Patient Payments

2015

Integrated card processing with recurring payments and saved cards.

Next big step: Visit invoices and auto-billing, 2025

Outcomes & MIPS

2015

Outcomes module, followed by MIPS reporting in 2018.

Next big step: FOTO integration, 2018

KPI

2018

KPI module with therapist targets, building on the 2013 KPI widgets.

Next big step: Clinical stats dashboard, 2026

Patient Portal

2018

Online access to patient information, statements and balances.

Next big step: New portal with payments and intake, 2025

Telehealth

2020

Telehealth visits from inside the schedule.

Next big step: Telehealth reminders, 2025

Patient Engagement

2023

Message campaigns and NPS surveys, building on reminders since 2016.

Next big step: Reminder and birthday campaigns, 2026

Kiosk

2024

Self check-in at the front desk, including balance collection.

Next big step: Check-in from the Patient Portal, 2026

AI

2024

AI-assisted notes were the first AI feature.

Next big step: AI for notes, faxes, EOBs and an in-app assistant, 2026
Year by year

How the Platform Expanded

2000
Where it started Founded
  • Practice Pro launches as web-based (SaaS) physical therapy billing software
  • Clinics log in from a browser, with nothing to install
  • Charges, insurance claims and patient statements
Show 2008–2022Hide 2008–2022
2008
A complete practice system Scheduler + EMR
  • Scheduler added
  • Clinical documentation: SOAP notes, progress notes and flowsheets
2013v3.0
V3.0
A modern foundation Version 3
  • Configurable dashboard with KPI widgets
  • Mobile dashboard app
  • Integrated faxing
  • Referral tracking begins
2014v3.0
V3.0
Ready for new claim standards
  • CMS-1500 (02/12) claim form
  • Automatic remittance downloads
  • Custom intake and clinical forms
2015v3.1
V3.1
Payments and outcomes
  • Integrated card processing, recurring payments, saved cards
  • Outcomes module
  • ICD-10 readiness
  • Electronic document management and scanning
2016v3.2
V3.2
A new look and smarter notes Redesign
  • Redesigned interface, SOAP notes and goals
  • Automated appointment reminders
  • Full Referral Management workspace
  • UB-04 institutional claims
2017v3.3
V3.3
Deeper clinical tools
  • Flowsheet 2.0
  • Outcome measurement tool
  • Workers’ comp claims with attachments
  • More payment gateways and in-clinic card terminals
2018v3.3–3.4
V3.3–3.4
Patients and KPIs Portal + KPI
  • Patient Portal launches
  • KPI module with therapist targets
  • Two-way text messaging
  • FOTO integration and MIPS reporting
2019v3.4–3.5
V3.4–3.5
Getting paid faster
  • Patient collections management
  • Claim submission tracking and denial reporting
  • Voice appointment reminders
  • Appointment search
2020v3.5
V3.5
Care from anywhere
  • Telehealth visits
  • Faster ERA import
  • Goal progress graphs
2021v3.5
V3.5
Expanding the record
  • Interactive body chart
  • Portal support for multiple cases
  • Patient billing plans
2022v4.0
V4.0
Version 4 Version 4
  • Redesigned, modern interface
  • Automated SMS programs
  • Patient questionnaires
2023v4.2–4.9
V4.2–4.9
Patient Engagement New module
  • Patient Engagement module and NPS surveys
  • Schedule a series of visits at once
  • Automatic ERA import and Charge Review
  • Pre-submission claim validation rules
2024v4.10–4.14
V4.10–4.14
A self-service front desk First AI
  • Self check-in Kiosk
  • Online booking and wait-list text invites
  • Eligibility checks and appeal management
  • AI-assisted notes
2025v4.15–4.19
V4.15–4.19
Automation everywhere
  • New Patient Portal with payments and intake packets
  • Visit invoices and auto-billing
  • Automatic eligibility and benefits dashboard
  • Note compliance scoring
2026v4.19–4.22
V4.19–4.22
AI across the practice AI
  • AI note generation for every note type
  • AI reads faxes, paper EOBs and recoupment letters
  • ERA auto-posting and Medicare expected amounts
  • Denial playbooks and prior-authorization workflow
  • In-app AI assistant

Built alongside PT, OT and SLP practices. More than 25 years of releases shaped by clinic feedback, payer changes and new regulations.

A Clinical Perspective

More Than Software, We Share A Clinical Perspective

Our Clinical Advisory Team includes therapists and practice owners who help ensure our solutions remain aligned with real-world therapy workflows and patient care needs.

Our team brings experience across:
Clinical Operations Revenue Cycle Management Practice Growth Scheduling & Patient Access Pediatric Therapy Outpatient Rehabilitation Sports Medicine
app.practicepro.com / clinical-advisory
PT
Physical Therapist · Practice Owner
Outpatient Rehabilitation
Advisory
OT
Occupational Therapist
Pediatric Therapy
Advisory
RCM
Revenue Cycle Leader
Billing & Practice Growth
Advisory
SM
Sports Medicine Clinician
Clinical Operations
Advisory
Leadership

A Team on a Mission

A team with distinctive and diverse healthcare and technology experience, united by a shared mission to enable better care.

Practice Pro Team
TM Tim Moore
Tim Moore
Chief Executive Officer

Entrepreneur and C-level exec leading Practice Pro's strategy and growth.

JD Jason Donahoe
Jason Donahoe
Head of Sales & Marketing

Product executive aligning revenue generation with brand building and data-driven growth.

SP Sanjay Patel
Sanjay Patel
Chief Product Officer

Founder and architect of the first cloud-based therapy EMR.

DP Dhanya Patel
Dhanya Patel
Chief Financial Officer

Leads financial strategy, planning, and operations.

KR Karthik Rao
Karthik Rao
Director, Client & Product Experience

Connects customer needs to the product roadmap.

RP Rosana Pereda
Rosana Pereda
Manager, Client Success

Helps practices get the most value from Practice Pro.

Clinical Advisory Board
DB
David E. Bright
PT, MPT, COMT · Advisor

Physical therapy advisor guiding product direction.

TK
Ted Kepros
PT, MPT · Advisor

Physical therapy advisor on clinical workflows and best practices.

KM
Kristen Masci, MS, OTR/L
Advisor — Pediatric Therapy

Occupational therapy advisor specializing in pediatric care.

A Purpose Worth Protecting

Built specifically for therapy organizations — helping clinicians, staff, and practice leaders deliver exceptional care while building sustainable, successful businesses.