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Patient Engagement

Practice Pro — ENGAGE

Better
Communication.
Better Care.

A patient connection platform that improves outcomes, strengthens relationships, and supports practice growth.

app.practicepro.com / engage 2-Way
Johanna C. SMS
Inbox Blast Visit Plan
(732) 439-6076 · Opted in · secure
Hi Johanna! Your PT eval with Maya R. is tomorrow at 8:00 AM. Reply YES to confirm.
YES — see you then!
Should I bring my insurance card?
Yes please, and arrive 10 min early. We'll handle the rest.
AI · Reminder confirmed — Johanna replied YES
Business Challenge

Great Care Requires
Great Communication

Patients today expect communication that is immediate, convenient, and personalized.

1
Manual processes create friction
Yet many therapy practices still rely on phone calls, disconnected tools, and manual follow-up processes that create friction for patients and additional work for staff.
The Challenge
2
The cost adds up
Missed appointments, scheduling gaps, poor communication, and lack of patient feedback can impact outcomes, satisfaction, and revenue.
The Challenge
3
Engagement is part of care
Patient engagement isn't just a marketing function. It's part of delivering better care.
Why We Built ENGAGE
4
Built for better outcomes
ENGAGE was developed to help therapy organizations strengthen patient relationships, improve adherence, streamline communication, and create more meaningful touchpoints throughout the care journey.
Why We Built ENGAGE
Growth Flywheel Communicate Engage Build Relationships Improve Outcomes Increase Satisfaction Generate Reviews Grow Practice One connected cycle — from first contact to practice growth
Practice Pro Solution

Patient Engagement… Built In.

Unlike standalone communication tools, ENGAGE is fully integrated into Practice Pro. Patient data, scheduling, visit plans, outcomes, and communication work together inside one connected system.

No duplicate entry No disconnected workflows No additional software to manage

Because patient communication works best when it's connected directly to patient care.

PRACTICE PRO · ONE SYSTEM Patient Data Scheduling Visit Plans Outcomes Communication ENGAGE BUILT IN One connected system — no bolt-ons
Built For Your Team

Built For Every Member Of Your Team

Front Desk

Automated reminders, waitlist management, and reduced phone volume.

Therapists

Two-way patient communication, adherence support, and stronger patient engagement.

Clinic Directors

Patient satisfaction visibility, operational insights, and reputation management.

Practice Owners

Full visibility into engagement performance, retention, and patient experience metrics.

Core Features

Everything You Need To Stay Connected

Hover any card to see the numbers behind it
SMS Blast Messaging
Effortlessly communicate with groups of patients during weather events, office updates, schedule changes, wellness campaigns, and more.
By the numbers
SMS Blast Messaging
284
Recipients
99%
Delivered
1
Click
Automated Appointment Reminders
Reduce no-shows and keep schedules full with automated reminders and confirmations delivered by SMS and email.
By the numbers
Appointment Reminders
38%
Fewer no-shows
91%
Confirmed
2
Channels
Waitlist Automation
Automatically notify patients when openings become available and fill cancellations faster without additional front desk effort.
By the numbers
Waitlist Automation
87%
Fill rate
6 min
Avg fill
0
Extra calls
Recall & Reactivation
Reconnect with under-scheduled and discharged patients through targeted outreach campaigns.
By the numbers
Recall & Reactivation
142
Re-engaged
23
Re-booked / mo
Auto
Targeting
NPS Surveys & Reputation Management
Collect patient feedback, measure satisfaction, identify opportunities, and encourage positive online reviews.
By the numbers
NPS & Reputation
72
NPS
4.9★
Avg rating
+18
Reviews / mo
Visit Plan Messaging
Automatically send personalized messages triggered by appointments, progress milestones, discharge events, surveys, and review requests.
By the numbers
Visit Plan Messaging
6
Touchpoints
Auto
Triggered
0
Manual sends
Flagship
Two-Way Patient Texting
Engage patients in secure, real-time conversations. Answer questions, provide support, encourage adherence, and strengthen patient relationships with threaded messaging integrated directly into Practice Pro.
engage / 2-way sms
Hi! Is it okay to ice after my home exercises?
Yes — 10–15 min after your sets. How’s the knee feeling today?
Much better, thanks!
Great progress 👋 See you Thursday at 8.
By the numbers
Two-Way Patient Texting
91%
Reply rate
< 5 min
Avg response
100%
Threaded & secure
Workflow Example

A Better Patient Journey

1
Scheduling
Patient receives appointment confirmation and reminders.
2
Treatment Begins
Secure communication supports questions and engagement.
3
Ongoing Care
Visit plan messages, home exercise reminders, and progress communication keep patients connected.
4
Satisfaction Monitoring
Automated NPS surveys gather feedback after visits.
5
Discharge
Review requests and follow-up communication maintain the relationship.
6
Long-Term Engagement
Recall campaigns reactivate former patients when new needs arise.
01 / 06
Sent Reminder 91% confirmed
9:41
ENGAGE SCHEDULING
PT Evaluation
Thursday · 8:00 AM
Reminder: your appointment is tomorrow at 8:00 AM 🔔
Tap to confirm Confirmed ✓
Hi! Is it okay to ice after my home exercises?
Yes — 10–15 min after your sets. How’s the knee feeling today?
Much better, thanks!
Home Exercise reminder
3 exercises · due today
Recovery progress
Week 3 of 6 · on track
How likely are you to recommend us?
678910
Score 9 · Promoter 😊
How was your experience?
Review posted
We miss you 👋 It’s been a while — time for a check-in?
Book your visit
Welcome back · re-booked
ROI & Impact

Why Patient Engagement Matters

Research and real-world experience consistently show that stronger communication leads to stronger outcomes.

Improved treatment adherence
Reduced no-show rates
Increased patient satisfaction
Better online reputation
Stronger retention and loyalty
Increased operational efficiency
Reduced front-desk workload
More complete schedules
Built into the EMR

These benefits are amplified when communication is integrated directly into the EMR rather than managed through disconnected tools.

Stay Connected. Deliver Better Care.

See how ENGAGE helps therapy practices improve patient communication, strengthen engagement, and support better outcomes.

Schedule a Demo Talk with a Practice Solutions Specialist