Practice Pro — Case Study
How Coastal Speech Therapy Solutions cut through administrative chaos and strengthened its financial foundation in just 90 days with Practice Pro.
Coastal Speech Therapy Solutions, PLLC is a specialized pediatric speech therapy practice based in Hertford, North Carolina. Owned and led by Lynette Sawyer, MS, CCC-SLP, the practice focuses on helping children with communication delays and disorders through in-person and teletherapy services. Like many independent therapy providers, Lynette faced the challenge of balancing high-quality clinical care with the heavy administrative demands of running a solo practice.
Schedule a DemoPrior to Practice Pro, Coastal Speech Therapy Solutions relied on multiple disconnected systems and manual processes for scheduling, documentation, insurance verification, fax handling, and billing.
Lynette spent too many hours on repetitive admin tasks, which limited time for patient care and created cash flow inconsistencies. Claim denials were frequent, eligibility checks were time-consuming, and scaling the practice felt overwhelming.
In early 2026, Coastal Speech Therapy Solutions implemented Practice Pro — the intuitive, cloud-based all-in-one EMR and practice management platform built for therapy providers. Practice Pro unified scheduling, AI-powered documentation, real-time electronic insurance verification, automated billing, patient engagement, and reporting into one seamless system.
In-person and teletherapy visits managed from one connected calendar.
Smart charting that drafts compliant notes and cuts writing time.
Electronic eligibility checks that catch issues before the visit.
Charges flow from completed visits — fewer errors, cleaner claims.
Automated reminders and intake keep families informed and on schedule.
Clear visibility into operations, productivity, and revenue.
Within just 90 days of implementation, Coastal Speech Therapy Solutions saw rapid, meaningful improvements across time, operations, and revenue.
Documentation time and report writing was reduced by an average of 42%, giving Lynette nearly 8–10 additional hours per week to focus on direct patient care and family support.
Automated workflows for document classification, appointment reminders, and patient intake streamlined daily operations. Lynette used to manually send text reminders to each patient for each appointment. No-show rates decreased by 10%, and the elimination of duplicate data entry reduced errors and frustration — helping her regain valuable time previously lost to administrative burdens.
By using Practice Pro to bill, Lynette has reduced errors by not having to manually key in claim information. Because it's so easy to bill, she bills more often — giving her more consistent cash flow. She now typically bills every week, versus every 2–3 weeks before using Practice Pro.
Less time on paperwork and easier billing added up to better care — and a stronger, more predictable practice.
With a reduced administrative workload, Lynette can now devote more focused, high-quality time to each child. Patient and family satisfaction scores rose noticeably, with families appreciating faster scheduling, clearer communication, and fewer billing surprises. The practice continues to deliver on its mission of building confidence, independence, and safety through better communication outcomes.
Practice Pro didn't just give me software — it delivered on its promise of Better Care and Better Business Built In. In just three months, we've cut through the chaos, strengthened our financial foundation, and most importantly, restored my ability to focus on what I love most — helping children reach their full communication potential.
Results like these show why independent therapy providers are choosing Practice Pro — a powerful yet easy-to-use platform that pairs smart automation with clinical excellence, delivering fast ROI while supporting sustainable growth.
Schedule a personalized demo with Practice Pro today and see what your therapy practice could achieve in 90 days.
