Question 1

What is home exercise program (HEP) software?

Accepted Answer

Home exercise program software is the tool therapists use to prescribe, deliver, and track a patient's exercises between visits. In Practice Pro, HEP software lets a therapist build a customized program from a large library of exercises with instructions and video, send it to the patient's phone in seconds, and monitor whether it's actually being done. Because the HEP is built into the same platform as your physical therapy EMR and clinical documentation, the prescribed program lives on the patient's chart instead of a separate exercise app. Better home programs mean better carryover between visits - and better outcomes.

Question 2

How large is the exercise library and can I customize programs?

Accepted Answer

Practice Pro includes a broad exercise library with clear instructions and demonstration video across PT, OT, and SLP needs, and therapists can fully customize each program - editing sets, reps, hold times, frequency, and notes, and adding their own exercises where needed. Programs can be built from templates for common conditions and then personalized to the individual patient in a couple of clicks. The point is speed without sacrificing clinical judgment: a tailored, professional-looking home program that takes seconds, not minutes, to assemble.

Question 3

How do patients access their home exercises?

Accepted Answer

Patients open their program on their phone through the patient portal - no clunky download required - and follow along with written instructions and video for each exercise. They can mark exercises complete, log pain or difficulty, and see their program update when the therapist progresses it. Automated reminders from the patient engagement tools nudge patients to keep going. Making the program easy to find and easy to follow is the single biggest driver of adherence.

Question 4

Does the HEP track adherence and outcomes?

Accepted Answer

Yes. Therapists can see whether patients are completing their exercises and how they're reporting pain and difficulty, which turns the home program from a handout into a monitored part of the plan of care. That adherence data is also the foundation for remote therapeutic monitoring (RTM), which lets qualifying clinics bill for the time spent monitoring and managing the patient's program. Visibility into adherence helps therapists intervene early when a patient is struggling instead of finding out at the next visit.

Question 5

Does the HEP connect to documentation and RTM?

Accepted Answer

Yes. The prescribed program is part of the patient's chart, so it's linked to your clinical documentation and plan of care rather than stored in a disconnected app. That same connection powers RTM: adherence and patient-reported data feed the monitoring workflow, and the time your team spends reviewing and managing it can be captured for billing. One connected record means the home program, the notes, and the monitoring all reference the same source of truth.

Question 6

Does it work for PT, OT, SLP, and pediatrics?

Accepted Answer

Yes. The home exercise program works across physical therapy, occupational therapy, and speech-language pathology, including pediatric therapy, with exercises and activities appropriate to each discipline. Multi-disciplinary clinics can send a PT program, an OT activity plan, and SLP home practice from the same system, and families see one consistent experience. For pediatric care, programs can be written with parent-friendly instructions so caregivers can help at home.

Question 7

Is the home exercise program secure and HIPAA-compliant?

Accepted Answer

Yes. HEP delivery and any patient-reported data run inside a HIPAA-compliant, SOC 2 Type II platform, with encrypted data, secure portal access, and audit trails. Programs and progress are exchanged securely rather than emailed, protecting patient information between visits. Whether you're a single clinic or a national multi-location group, home-program data stays protected.

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