For physical therapy practices, physician referrals are a vital source of appropriate referrals who would benefit from physical therapy intervention. Managing the process of acquiring and converting referrals into patients on the clinic schedule is therefore a priority activity.

Is patient volume going up but collections flat or even dropping? Is income keeping pace with clinic growth? With the decreases in reimbursements over the last several years, it has clearly become more important than ever for a physical therapy practice to get paid every penny that is deserved.

The next generation of performance metrics will likely use Artificial Intelligence (AI) and predictive algorithms to strengthen workflows and increase patient satisfaction.